Quality & Governance

We deliver fair, reliable assessment and learner support aligned to awarding‑body requirements. We commit to transparent policies, staff development, and continuous improvement.

• Aligned with RQF/EQF level descriptors (difficulty).
• Clear information for learners and partners; procedures available on request.

• Academic Board: oversight of standards, policy, and progression.
• Quality Lead: internal verification and action planning.
• Programme Leads: delivery, assessment, learner experience.

Standardisation → Delivery → IV/Moderation → Assessment Boards → Review & Action

• Annual self‑assessment report (SAR) with KPIs.
• Action plans tracked by the Quality Lead and reported to the Academic Board.

Short‑form summaries are available; detailed procedures on request.

• Admissions
• Assessment & Moderation
• Academic Integrity
• Appeals

• Criteria: prior level/experience, English B2 (or equivalent), programme specifics.
• Process: apply online with documents; interview/task where applicable.
• Decisions: Offer / Conditional / Unsuccessful. Deferral/transfer by request.

Full‑length policy available on request. See also Fees & Refunds terms in offer docs.

• Methods: portfolio/case logs, observed practicals, written tasks, MCQ.
• Moderation: IV sampling, standardisation meetings; external moderation where applicable.
• Submission: deadlines published; extensions via mitigating circumstances.

• Original work with correct referencing; permitted tools only.
• Breaches: plagiarism, collusion, contract cheating, impersonation.
• Outcomes: range from capped resubmission to removal; right of appeal preserved.

• Grounds: procedural error, bias/unfair treatment, new extenuating evidence.
• Stages: informal query → formal appeal (10 working days) → review panel → external route (if applicable).
• Outcomes: uphold, amend, or re‑run process.

Summary profiles and verification records are maintained. An up‑to‑date organisation chart is available on request.

• CV summaries: qualifications, assessor/IV status, CPD log.
• Org chart: governance, academic leadership, delivery teams.

• Fees published on programme pages and offer letters.
• Installments by agreement; refunds per current terms.
• Certificates dispatched after full completion and fee clearance.

For policy copies, evidence requests, or data amendments, contact the Quality Lead via our form.

Version control: This hub summarises key processes. In case of conflict, awarding‑body rules and the latest internal procedures apply.